Cultural issues make post challenges to a BA working on a data project. “We have always done it this way” is a common response to change.
BA techniques to handle this type of response:
- Focus on the objective
- Listen attentively
- Ask “what did we miss” on past projects or activities that led to this type of response now.
- Ask questions about the culture or get clarification about attitudes, behaviours and philosophies about BA work, the project and/or past projects.
- Use this as input into discussions with key stakeholders to inform that there is resistance.
- Provide options to lead stakeholders for how to find a solution to moving the project forward even though the resistance may be there.