Cultural issues make post challenges to a BA working on a data project.  “We have always done it this way” is a common response to change.

BA techniques to handle this type of response:

  • Focus on the objective
  • Listen attentively
  • Ask “what did we miss” on past projects or activities that led to this type of response now.
  • Ask questions about the culture or get clarification about attitudes, behaviours and philosophies about BA work, the project and/or past projects.
  • Use this as input into discussions with key stakeholders to inform that there is resistance.
  • Provide options to lead stakeholders for how to find a solution to moving the project forward even though the resistance may be there.


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